Tickit on Demand - Lutheran Care

Complaints and Feedback

Feedback, suggestions and complaints about the quality of our service are welcomed. All complaints shall be investigated according to the LC Feedback and Complaints Handling Policy and Procedures.

Your complaint will be handled confidentially and will not affect the service you are receiving from LC. If you require assistance from an interpreter or translator, please make the request to your LC worker or our reception staff.

Complaint and Feedback Form

Would you like to make a complaint or give Feedback/Compliment?

ComplaintFeedback/Compliment

Complaints

All complaints shall be investigated according to the LC Feedback and Complaints Handling

You can be assured that your complaint will be responded to promptly, fairly investigated, and that you will be notified of the outcome. This form will be forwarded to the relevant Executive Manager

Feedback/Compliment

Lutheran Care (LC) is committed to providing the highest level of service. Your feedback

Your Name

Are you providing this feedback / compliment / complaint yourself as a Lutheran Care client or customer?^*

Are you entering this feedback / compliment / complaint on behalf of a Lutheran Care client or customer?^*

Please select your role:^*

Your Phone Number

Your E-Mail

Location this is related to:

Address this is related to:

Please provide details of your complaint - (feel free to add attachments if you require more room)

Date of Incident

Time of Incident

Note: This selection is in 24 Hour Time Format

Please provide details of your complaint: (feel free to add attachments if you require more room)

Are there any aspects of this complaint that are to be treated as confidential?

YesNo

Please provide details of why this complaint is confidential:

What would you like to happen?

Details of feedback:

Will the matter be resolved within 28 days?

Were there any continuous improvement opportunities?

Attach Evidence Documents

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